Cancellation Policy

Cancellation terms depend on the service, supplier, rate and time before travel or an event. Review the policy shown with your booking or quote before paying. A non-refundable or prepaid rate may have no refund even when cancelled early. A custom corporate package may have its own written cancellation schedule in the accepted quote or agreement.

If the booking includes multiple services, a flight, hotel, transport, permit, venue or event supplier may apply a separate charge to its own component. We will identify the applicable terms and avoid charging the same cost twice.

Use the cancellation option in your booking account, where available, or send a written request with your booking reference to support@onesummit.in. For a quoted corporate booking, the authorised customer contact should submit the request. Charges are assessed from the time we receive a valid request, subject to the supplier's cut-off times.

Before payment, a pending request or hold can usually be withdrawn without a refund because no payment has been made. After payment, a cancellation request may require confirmation from each supplier. We will tell you when the cancellation is final.

The following schedule applies only when it is expressly included in the accepted quotation or agreement for a custom corporate package. Charges are calculated against the quoted package cost, from the date we receive the valid cancellation request:

• 30 days or more before departure or the event: 25% cancellation charge.
• 15–29 days before departure or the event: 50% cancellation charge.
• 7–14 days before departure or the event: 75% cancellation charge.
• Less than 7 days before departure or the event, or no-show: 100% cancellation charge.

Any cancellation quote displayed in your account is an estimate based on the booking details and applicable platform rules. The final amount may change after we confirm supplier penalties, non-refundable commitments and any agreed package conditions. You can request the final calculation once supplier review is complete.

Late cancellation and no-shows can result in a charge of up to the full amount paid where the accepted booking terms allow it. Unused meals, transfers, rooms or event services after travel has started are generally not refundable unless the supplier agrees or law requires it.

If travel cannot proceed because of weather, strikes, government restrictions or another event outside the parties' control, cancellation and refund outcomes depend on supplier terms and applicable law. We will help request an alternative date, service or supplier-approved refund. If we cancel a confirmed service, we will explain the available alternative and refund options.

For a cancellation request or a copy of your booking-specific terms, email support@onesummit.in.